Repairs and Maintenance

Reporting a Repair          

Repairs should be reported to the Association as soon as possible.   

 To report a repair online please click here.

 Repairs fall into three time scales for completion:

• Emergency: must be made safe within 6 hours

This includes – loss of electricity, blocked main drains, or sole toilet, total loss of water.

•  Urgent: must be complete within 3 working days

This includes blocked drains, sinks, basins, baths and toilets, roof leaks, damaged stairs or handrails. 

• Routine: must be complete within 15 working days

This includes general joinery repairs, repairs to door, windows and floors, dripping or leaking taps or shower units. 

For a more detailed list of repairs priorities, see our Repairs Guidelines for Tenants below. 

If the repair can be carried out by a member of our Repairs Team we will make an appointment with you when you call to report the repair.   

If your circumstances change and you can’t keep the appointment, please contact the Association to reschedule as soon as possible as you may be charged for the cost of a missed appointment.

Right to Repair   

When you call to report a repair you will be told whether it comes under the Right to Repair Scheme.  If the repair does qualify, it must, by law be started within the time set.  If we fail to start the repair within the target time, tenants may have the right to contact an Association-authorised second contractor to carry out the repair.

 If you are concerned that a repair has not been carried out in time and you are considering using your right to repair you MUST contact the Association before you contact any other contractor.  If you incorrectly instruct another contractor to complete the work, you will have to pay for the cost of the repair. 

You can find more information on the Right to Repair scheme here: http://www.scotland.gov.uk/Publications/2002/09/15485/11214

Out of Hours Repairs

In the event of an emergency repair outwith office hours, or on a public holiday, you should call one of the following numbers depending where you live:

Aberdeen

• Gas (Heatcare): 01343 842042
• Power cut: 0800 300 999
• Water: 0845 601 8855
• Association's Out-of-Hours Emergency Cover: 01224 480281 (Aberdeen City Council)

Moray

• Gas (Heatcare): 01343 842042
• Power cut: 0800 300 999
• Water: 0845 601 8855
• Association's Out-of-Hours Emergency Cover: 08457 565656 (Moray Council)

Aberdeenshire

• Gas (Heatcare): 01343 842042
• Power cut: 0800 300 999
• Water: 0845 601 8855
• Association's Out-of-Hours Emergency Cover: 08456 08 12 03

Making alterations 

If you want to make alterations to your home you need written permission from the Association first.  Any unauthorised alterations may have to be removed or put back to their original condition at the tenant’s expense. 

You can download an alterations form below or contact our Customer Services Team to request one.

Damp and Condensation 

We are often contacted by tenants asking for an appointment with a Property Inspector to check whether their home has a problem with damp. 

In the vast majority of cases, issues with mould in a property are caused by condensation. 

Condensation generally occurs, in some way, in all homes and is caused by warm, moist air making contact with cold surfaces, such as windows and walls.  This is because the air humidity in the house is constantly being increased by houseplants and flowers, by steam from the kitchen and bathroom and even moisture given off by people (which can be up to a litre in one night alone). 

It is impossible to prevent all condensation but airing rooms several times a day e.g. morning, afternoon and evening for about twenty minutes does help.  If you turn off the heating during these periods you won’t waste any energy and with regular airing you can watch any condensation problems disappear. 

See our Condensation Advice Leaflet below for more information.