How are we doing?
The Scottish Government introduced the Scottish Social Housing Charter in 2012. The Charter sets out the standards that we aim for in delivering our services to you.
The way we measure how well we are doing is to ask you, our customer. The Charter is not about what we do and how we do it. The Charter is about your experience of using our services.
We ask you about customer satisfaction in a number of ways such as in surveys or questionnaires. Your answers are the best way to tell us what we are doing well and where we need to improve.
Over 50% of Next Step Homes tenants responded to our NSH Tenant Satisfaction Survey. You can view the survey results in the downloads menu.
We will give you feedback and tell you what we will do to keep improving our services and give you best value for money.
Download your customer Report on the Charter 2016 from the downloads menu to compare Next Step Homes' performance against last year's figures.