Downloads

All Documents

09/09/2011

Annual Report 2011
This year's Annual report

06/30/2011

Langstane News Summer 2011
issue 20 Summer 2011

06/03/2011

Housing Application
View only

10/07/2010

Car Parking from 11th October 2010
Car park closed for 8 weeks

09/29/2010

Inspection Report 2008
latest report

07/01/2010

Summer 2010
Latest Newsletter

11/05/2009

Recruitment and Selection Policy

06/26/2009

Langstane News Issue 18
Summer 2009

06/26/2009

Next Step Homes News Issue 3
Summer 2009

05/28/2009

Direct Debit Form
New Form for Next Step Homes

04/30/2009

Questionnaire
TPAS questionnaire April 2009

04/30/2009

Latest Newsletters
Tenant Participation Advisory Service - Newsletter to Tenants April 2009

12/05/2008

Langstane News Issue 17 Winter 2008
Winter 2008

07/30/2008

Langstane News Summer 2008
Summer edition 2008

07/24/2008

Complaints Leaflet
Complaints

07/23/2008

Condensation Guide

12/13/2007

Langstane News Issue 15 Winter 2007
winter edition

10/05/2007

Langstane News Issue 14, Summer 2007
Summer Edition 2007

03/01/2007

NSH Allocations Policy - approved 04-02-09

03/01/2007

A Tenant's Guide to Understanding Anti-Social Behaviour

02/15/2007

Disaster Recovery Plan
Summary of key action points for Association staff to follow in the event of a disaster or emergency affecting the office or the housing stock

02/15/2007

Allocations Policy for Shared Ownership - approved 04-02-09
Policy document

02/01/2007

Easy Read Guide for the Scottish Secure Tenancy Agreement
Booklet in Easy Read to explain the terms of the Scottish Secure Tenancy Agreement

02/01/2007

NSH Anti-Social Behaviour Policy - Approved February 2010
Policy Document

02/01/2007

Anti-Social Behaviour Policy

01/01/2007

NSH Arrears Control Policy - Approved February 2010

01/01/2007

Arrears Control Policy

01/01/2007

General Information

12/15/2006

Home Pride Award Scheme
Information leaflet about our new award scheme

12/01/2006

NSH Buy Back Policy Approved February 2010

12/01/2006

Living with Dogs

12/01/2006

Committee Recruitment Policy

11/20/2006

NSH Committee Recruitment Policy

11/01/2006

Membership Application Form
Download this form to find out about the benefits of membership, and to make an application to become a member of the Association.

11/01/2006

NSH Complaints Policy

11/01/2006

Neighbourhood Services Information Leaflet

11/01/2006

Compensation Policy

10/02/2006

Complaints Policy
Updated 18.01.10

10/01/2006

Registration Form for Register of Interested Tenants
Complete this form and send it in to the office to become a member of the Register of Interested Tenants

10/01/2006

Complaints Procedure
Updated 18.01.10

10/01/2006

NSH Complaints Procedure

10/01/2006

Permission to Keep Pets

09/15/2006

Leaflet: Any Complaints?
Leaflet advising customers how to make a complaint

09/01/2006

Repair Guidelines

09/01/2006

Register of Tenants Organisations

09/01/2006

NSH Conflicts of Interest Policy

09/01/2006

Conflicts of Interest Policy

08/15/2006

Right to Compensation for Improvements
Leaflet explaining what improvements qualify for compensation, and how to make a claim

08/07/2006

Tenant Handbook
New handbook for 2010. Please contact the office of you would like a copy sent to you.

08/01/2006

Tenant Participation Strategy
Updated October 2006

08/01/2006

NSH Conflicts of Interest Policy Appendix

08/01/2006

Conflicts of Interest Policy Appendix

07/15/2006

Customer Care Policy
Outlines standards for the Assoication's relationship with customers, partners etc

07/05/2006

Data Protection Policy
Updated 22.06.09

07/01/2006

Domestic Abuse Policy

07/01/2006

NSH Customer Participation Policy - approved May 09
Policy Document

07/01/2006

The Housing (Scotland ) Act 2001

06/15/2006

NSH Data Protection Policy
Updated 03.02.10

06/15/2006

Equality & Diversity Policy
Approved 10.11.09

06/01/2006

NSH Gifts and Hospitality Policy

06/01/2006

Estate Management Policy
Updated December 2006

05/01/2006

NSH Membership Policy

05/01/2006

Gifts and Hospitality Policy

04/15/2006

Lettings Policy

04/01/2006

Membership Policy

04/01/2006

NSH Newsletter September 2005

03/10/2006

Motor Vehicle Parking Policy

03/09/2006

Mutual Exchange Policy

03/01/2006

NSH Openness and Confidentiality Policy

03/01/2006

Openness and Confidentiality Policy

02/01/2006

NSH Payment of Expenses to Members of Committee Policy
Updated 04.02.09

02/01/2006

Payment of Expenses to Members of Committee Policy

01/01/2006

Pet Policy
Approved August 2011

01/01/2006

NSH Schedule 7 Benefits Policy
Updated May 2008

12/01/2005

Racial Harassment Policy

12/01/2005

NSH Schedule 7 Benefits Procedure
Updated May 2008

11/01/2005

NSH Sharing Owner and Tenant Satisfaction Policy Approved February 2010

11/01/2005

Rent Policy

10/01/2005

Right to Repair Policy

09/01/2005

Schedule 7 Benefits Policy

08/25/2005

Langstane's Abbreviated Audited Accounts to 31 March 2006

08/05/2005

Langstane SP's Abbreviated Audited Accounts to 31 March 2006

08/01/2005

Schedule 7 Benefits Procedure

07/02/2005

Tenant Consultation & Particpation Policy

07/01/2005

Tenant Satisfaction Policy

06/01/2005

Void Management Policy

05/01/2005

Whistleblowing Policy

03/11/2005

LHA Direct Debit Form
New Form. Separate Form for Next Step under Next Step Homes