About Repairs

Regular maintenance of our properties ensures that they are kept in good condition and our Property Services section is responsible for the efficient and effective provision of quality services for our customers. We have to respond to a variety of demands and requests from our customers for response repairs.

We have three categories of repair which have different timescales for completion of the job. The categories are:

• Emergency Repairs:
   - Make safe within 6 hours
• Urgent Repairs:
   - Complete within 3 working days
• Routine Repairs:
   - Complete within 20 working days

To report a repair online please click here.

Tenants have the Right to Repair in certain circumstances. Contact the office for further information, or use the link below to download an information leaflet produced by the Scottish Executive:
http://www.scotland.gov.uk/Publications/2002/09/15485/11211

The following numbers are available Monday to Friday 9.00am to 5.00pm
(10.00am to 5.00pm Wednesdays):

• Aberdeen Office:  01224 423000
• Elgin Office:  01224 423000

In the event of an emergency repair outwith office hours, or on a public holiday, you should call one of the following numbers depending where you live:

Aberdeen

• Gas (Heatcare): 01343 842042
• Power cut: 0800 300 999
• Water: 0845 601 8855
• Association's Out-of-Hours Emergency Cover: 01224 480281 (Aberdeen City Council)

Moray

• Gas (Heatcare): 01343 842042
• Power cut: 0800 300 999
• Water: 0845 601 8855
• Association's Out-of-Hours Emergency Cover: 08457 565656 (Moray Council)

Aberdeenshire

• Gas (Heatcare): 01343 842042
• Power cut: 0800 300 999
• Water: 0845 601 8855
• Association's Out-of-Hours Emergency Cover:                         08456 08 12 03                  

You can download our Response Repairs Policy and Right to Repairs Policy.