Help with your rent

Help with your rent

Struggling to Pay? Getting into Arrears?

Your circumstances may have changed due to unemployment, bereavement, disability or ill health, a relationship breakdown or a change to your benefits.

If you are struggling to pay and you find yourself falling behind the most important thing to do is let us know.

The earlier you make contact with us about your rent then the easier it will be for you to get out of arrears.  We can make an affordable repayment agreement to help you to pay off your debt in instalments.

Debt will not go away unless you deal with it. Please remember that you will be at risk of losing your home if you don’t manage your arrears debt.

Our advice for avoiding debt

  1. Pay your rent on time
  2. Set up a direct debit to take the worry out of paying
  3. If you know you are not going to be able to pay, tell us straight away.
  4. Check you are getting all the money you’re entitled to.  If you need an assessment of your benefits our in-house Tenant Welfare Adviser, David Campbell, can carry out a benefit check. Please contact David on 01224 423086 or email:     
  5. Paying your rent is your priority.  Please remember it is your responsibility to pay your rent regardless of how it is paid.  You cannot blame Housing Benefit for not paying your rent.

If you do get into debt you can contact your Housing Services Officer who can offer advice and help you resolve your situation. For more information please see our Rent Arrears leaflet in the downloads menu.

Our Arrears Process

We follow a 5-step arrears process when pursuing rent arrears.

  1. We will contact you twice by sending an arrears letter.
  2. We will contact you by phone.
  3. We will arrange a home visit.
  4. We will serve a Notice of Intention to Seek Recovery of Possession. This means we may go to court to take back your property. The Notice will give you the earliest date we can start legal action, usually one month after we serve the Notice.
  5. If these actions do not result in the arrears being paid, we will then take legal action. Legal action could lead to you being evicted and having a negative impact on your credit rating.  You would also have to pay additional costs charged by the court. The costs can be over £300.

We are here to help so do not hesitate to contact us. Please see our Court Action leaflet in the downloads menu.

Contact us on 01224 423000 or email