Ways to pay

Ways to pay

You can choose how to pay your rent from the following ways:

Allpay

All tenants are issued with an Allpay Card. You can use this card to pay your rent at any PayPoint, post office or online at allpay.net. Don’t worry if you’ve lost your card, contact us on 01224 423000 and we will order you an new one.

Direct Debit

Take the worry out of remembering when rent is due.  You can pay weekly, fortnightly, 4 weekly or monthly by Direct Debit.  Direct debit is an easy and convenient way of paying your rent and it takes 5 minutes to set up over the phone. Just contact us on 01224 423000.

Telephone

You can phone us on 01224 423000 between 9 – 5 Monday to Friday and pay by any debit or credit card.  All you need is your name and address and we can do the rest.

At the Office

You can pay over the counter at our Aberdeen or Elgin offices.  We accept cash, cheques and debit or credit cards.

Housing Benefit

If you are not working or on a low income you may be entitled to Housing Benefit for all or part of your rent.  You do not have to be unemployed to claim this.  Our Housing Staff will be able to advise you about claiming this, however it is your local council who assesses claims and makes any payments.  For further information on this please contact us on 01224 423000 or your local authority from the list below.

  • Aberdeen City – 03000 200 292
  • Aberdeenshire – 03456 081 200
  • Moray Council – 01343 563 456

If you want to find out which benefits you may be entitled to please contact your local CAB office. The Government has an online calculator that can be found here.

Please see our Paying Your Rent leaflet in the downloads menu.