Reporting repairs

Reporting repairs

You should report any repairs as soon as possible.  To report a repair online please click on the bar, or contact our Repairs Team on 01224 423000.

Report a repair

Repairs fall into three time scales for completion:

Emergency: must be made safe within 6 hours

This includes loss of electricity, blocked main drains or only toilet, total loss of water.

Urgent: must be completed within 3 working days

This includes blocked drains, sinks, basins, baths and toilets, roof leaks, damaged stairs or handrails.

Routine: must be completed within 15 working days

This includes general joinery repairs, repairs to doors, windows and floors, dripping or leaking taps or shower units and repairs to TV aerials.

For a more detailed list of repairs priorities, download our Repairs to your Home leaflet from the downloads menu.

If the repair can be carried out by a member of our Repairs Team we will make an appointment with you when you call to report the repair.  If the repair has to be carried out by one of our external contractors, they will contact you to arrange a suitable appointment.

If your circumstances change and you can’t keep the appointment, please contact us or the contractor to reschedule as soon as possible as you may be charged for the cost of a missed appointment.

You can read our Response Repairs Policy from the downloads menu.

Out of Hours Repairs

DUE TO STRIKE ACTION -- PLEASE CONTACT HEATCARE OIL & GAS ON 01343 842 042 FOR ANY OUT OF HOURS REPAIRS IN ABERDEEN CITY BETWEEN 4PM ON THE 13TH SEPTEMBER AND 8AM ON THE 14TH SEPTEMBER.  THIS WILL ALSO APPLY ON THE 18TH SEPTEMBER AND THE 26TH SEPTEMBER 2017.  

If you have to report an emergency repair after 5pm on weekdays, all day at weekends, or on a public holiday, you should call one of the following numbers:

  • Aberdeen City Council: 03000 200 292
  • The Moray Council: 08457 565 656
  • Aberdeenshire Council: 03456 081 203

To report any other emergency repair:

  • Gas (Heatcare): 01343 842 042
  • Gas emergency: 0800 111 999
  • Power cut: 0800 300 999
  • Loss of water supply: 08000 778 778