Repairs and Maintenance
Number of Repairs
In the last quarter, October to December 2017, we completed 123 emergency repairs (to be completed in 3 hours), 138 urgent repairs (to be completed in 3 working days) and 205 routine repairs (to be completed in 15 working days).
Demand has increased for emergency repairs however response time has decreased since the previous quarter.
Urgent repairs remain under the 3 day target however there has been an increase in response times from previous quarter and equivalent quarter in 2017.
Some quotes from our customer feedback:
- Very good job done thanks.
- Very prompt and friendly.
- It was not fixed but advised what was wrong. The windows require work that the tradesman requires further help with bigger job, new windows.
- Perfectly happy with all aspects of repair.
- Usual high standard, no dilly-dally about. Gets the job done, then off. A true professional.
- Could not be more satisfied with the work done and the attitude of the tradesman "well done".
If you would like to give us feedback on your experience of our Repairs and Maintenance Service, please click here.