Langstane Housing Aberdeen

Repairs and Maintenance

Number of Repairs

In the last quarter, January to March 2017, we completed 130 emergency repairs (to be completed in 3 hours), 197 urgent repairs (to be completed in 3 working days) and 480 routine repairs (to be completed in 15 working days).

 

 

 

 

 

 

   

 

 

 

Response Times

Our emergency response time is slightly up on the previous quarter. However, demand for emergency repairs has also increased. 

    

        

 

 

 

 

 

Urgent repairs remain under the 3 day target and there has been an improvement in response times from previous quarter and equivalent quarter in 2017.

 

 

 

 

 

 

 

Customer Satisfaction

Some quotes from our customer feedback:

  • Quick response and sorted straight away. Many thanks.                
  • Thank you for dealing with the repair quickly.             
  • Friendly and polite to talk to and I do feel a difference in my flat with door being fixed.           
  • The time from phonecall to repair was very quick so very satisfied.          
  • All sorted now I know what to do if the situation arises again!!  Thanks.               
  • All was ace.             

If you would like to give us feedback on your experience of our Repairs and Maintenance Service, please click here.