Repairs and Maintenance
Number of Repairs
Demand has remained high for emergency repairs this period however response times have improved slightly since the previous quarter.
Urgent repairs have decreased slightly to below the 3 day target for the period however there has been a slight increase in response times from previous quarter for routine repairs.
Some quotes from our customer feedback:
- Very good job done thanks.
- Very prompt and friendly.
- It was not fixed but advised what was wrong. The windows require work that the tradesman requires further help with bigger job, new windows.
- Perfectly happy with all aspects of repair.
- Usual high standard, no dilly-dally about. Gets the job done, then off. A true professional.
- Could not be more satisfied with the work done and the attitude of the tradesman "well done".
If you would like to give us feedback on your experience of our Repairs and Maintenance Service, please click here.