Langstane Housing Aberdeen

Repairs and Maintenance

Number of Repairs

In the last quarter, January to March 2018, we completed 154 emergency repairs (to be completed in 3 hours), 168 urgent repairs (to be completed in 3 working days) and 333 routine repairs (to be completed in 15 working days).

 

 

 

 

 

 

   

 

 

 

Response Times

Demand has remained high for emergency repairs this period with response times increasing slightly since the previous quarter.  

    

        

 

 

 

 

 

 

 

 

Urgent repairs have increased to slightly over the 3 day target however there has been an increase in response times from previous quarter and equivalent quarter in 2017.

 

 

 

 

 

 

 

 

 

 

 

Customer Satisfaction

Some quotes from our customer feedback:

  • Very good job done thanks.                
  • Very prompt and friendly.             
  • It was not fixed but advised what was wrong.  The windows require work that the tradesman requires further help with bigger job, new windows.          
  • Perfectly happy with all aspects of repair.          
  • Usual high standard, no dilly-dally about.  Gets the job done, then off.  A true professional.
  • Could not be more satisfied with the work done and the attitude of the tradesman "well done".        

If you would like to give us feedback on your experience of our Repairs and Maintenance Service, please click here.