When you report anti-social behaviour we take it very seriously. We work with tenants and with partners, such as Aberdeen City Council's Anti-Social Behaviour Investigation Team, to find a solution to the problem. We only take legal action as a last resort.
You reported 154 cases of anti-social behaviour to us in the last quarter. We have to resolve these cases within agreed timescales. We resolved 145 cases within the period. These cases cover all types of anti-social behaviour, from minor complaints to major incidents.
Staff absences had an effect on our performance in the last quarter.
Some quotes from our customer feedback:
- I am very pleased with your actions. Respectable people should be able to live in your properties without dreading their neighbours. Thank you for your actions.
- The complaint was handled in a professional manner in a reasonable amount of time.
- The two people I spoke to listened to what I said, both were very polite throughout this complaint. I was kept informed throughout and given good advice if anything like this happens again.
If you would like to give us feedback on your experience of our Neighbourhood Complaints Service, please click here.