Data Protection and Privacy
Data Protection - it’s all about you!
From housing application forms to satisfaction surveys, we collect a lot of information about tenants and the way that they use our services. Much of this information is what is known as personal data. Simply put, this is any information that can be used to identify a living person.
The law protects the way we use your personal data. This law is called the UK General Data Protection Regulation (UK GDPR). It aims to make sure your personal information is protected and used as you would expect. For example, we must ensure that access to your details is limited to those people who need to use it, so you can have the services you need. We also have to make sure we use your data in a way that reflects the reason we have it – to provide, to report on, and to improve our services as a landlord.
All the data we hold about you should be accurate. This is one of the reasons we ask you for regular updates! We also have to make sure we don’t keep your information for too long.
The law also gives you the right to request a copy of the information we hold about you. This is called a subject access request. You can also request that we delete information we hold about you sooner than we would normally do this. For full information about how we handle data, and what your rights are, please see our Fair Processing Notice.
Protecting your personal data is very important to the Association. It is also important you know your rights and our obligations. These apply to any company or organisation holding your records in the U.K. and Europe.