Useful Information

Working with Regulators

The Scottish Housing Regulator

The Scottish Housing Regulator are a non-ministerial department responsible for regulating social housing in Scotland. They regulate to protect the interests of people who receive the services of social landlords.

They have released a guide and two videos to help tenants and other service users know more about how they regulate and who they are.

How we regulate: a guide for tenants and service users which will help you learn more about:

  • who they are and what they do
  • what you can expect from your landlord
  • how you can find out about your landlord’s performance; and
  • how to raise a concern about your landlord

See below to view both videos:

Engagement Plan

Engagement plans are in place to set out the work carried out by the Scottish Housing Regulator with all registered social landlords in Scotland. Our engagement plan from 1 April 2024 to 31 March 2025 is available via the regulators website along with our regulatory status, which is noted as "Compliant - The RSL meets regulatory requirements, including the Standards of Governance and Financial Management."

Additionally, you can visit the regulators website and download some of our documentation.

Scottish Housing Regulator Factsheets

The Scottish Housing Regulator has published two updated factsheets in April 2024, for tenants and landlords about raising serious concerns about a landlord.

The Regulator’s updated factsheets follow the launch of its new Regulatory Framework which enhanced the clarity of what issues tenants can bring to the Regulator and when and how this fits with other routes for tenants to complain to their landlord and the Scottish Public Services Ombudsman.

Scottish Social Housing Charter

The Scottish Government introduced the Scottish Social Housing Charter in 2012. The Charter sets out the standards that we aim for in delivering our services to you.

The way we measure how well we are doing is to ask you, our customer. The Charter is not about what we do and how we do it. The Charter is about your experience of using our services.

We ask you about customer satisfaction in a number of ways such as in surveys or questionnaires. Your answers are the best way to tell us what we are doing well and where we need to improve.

We will give you feedback and tell you what we will do to keep improving our services and give you best value for money.

Read more on the Scottish Social Housing Charter.

Working with Regulators

Scottish Housing Regulator (SHR)

The Scottish Housing Regulator (SHR) is an independent regulator who protects the rights of people using services provided by social landlords.

They set the standards of how we are run, manage risk, maintain financial viability, deliver good quality homes and ensure value for money for our customers. This is measured through our performance against the regulatory requirements, Scottish Social Housing Charter and our Annual Assurance Statement. Our performance information can be found on the SHR website.

Registered with The Scottish Housing Regulator No. HEP 145AL

Scottish Charity Regulator

In Scotland, we’re regulated by Scottish Charity Regulator (OSCR). OSCR is an independent regulator and registrar for Scotland’s charities whose role is to protect public confidence in charities and their work.

Visit the OSCR website for our charitable status details.

Registered Scottish Charity SCO11754.

Scottish Public Services Ombudsman (SPSO)

The Scottish Public Services Ombudsman (SPSO) is a free and independent service which forms the final stage for complaints about public services, including housing associations.

Financial Conduct Authority (FCA)

The FCA are the conduct regulator for around 51,000 financial services firms and financial markets in the UK.

Find out more about what they do and how we do it.

Registration Number: FCA Reference No. 1916R(S)

Care Inspectorate

The Langstane Housing Support Service is regsitered with the Care Inspectorate.

Provider number SP2021000140.

Recent information

Our most recent information is stored and located within the document library section of our website.