Repairs Report a repair, find helpful tips to maintain your home and understand what repairs you are responsible for as customer living in one of our rented homes. Report a RepairUse our ‘report a repair’ tool to tell us about your repair. Please don’t report emergencies using the tool as it may delay us respondingEmergencies and Out of Hours RepairsPlease see our page on dealing with emergencies. Repair responsibilitiesFind out which repairs we can help you with and which are your responsibility Right to repair schemeYou have the right to have certain repairs up to the value of £350 carried out within defined timescales.Rechargeable repairsThere are some occasions when a repair isn’t our responsibility and we’ll need to ask you to cover the cost. This is known as a rechargeable repairMedical adaptationsIf you are struggling in your home we may be able to provide a medical adaptation. Planned maintenanceFind out here if any major work is planned to your home over the next few years. Making Changes to Your Own HomeWe want your home to feel your own but some changes to your home will need our approval. Find out more here Dealing with Damp and CondensationThere are lots of causes for damp in the home. Find out more about things you can do to reduce the risk of damp and condensation and how we can help. Keeping your home safeHelpful guides on fire safety, carbon monoxide, asbestos and more.Dealing with Pest ControlPest control is the responsibility of your local Environmental Health Department and you may be charged for this service.Insuring your HomeFind our your responsibilites in insuring your home.
