Dealing with Damp and Condensation
If you are experiencing condensation, damp or mould issues in your home please let us know as soon as possible. It is much easier to resolve at an early stage. You can read more about condensation, damp and mould below or in our leaflets available to download.
To report a condensation, damp or mould issue in your home, use our ‘report a repair’ tool and click ‘Damp and Mould’. Please give us as much detail as possible in the additional information box and provide any photographs if you are able to. You can also report the issue by calling our Customer Service team on 01224 423000.
Once we have received your report, your Property Officer will be in contact to arrange to survey your property and identify any potential solutions. Our Property Officers use a 5 step procedure to deal with condensation, damp and mould. You can find out more about the steps below.