How are we doing?

We publish our results every year in our Annual Report, but we'd like to show you how we've done in the quarter April to June 2022.

Getting good value from rents and service charges

Langstane Housing Association is committed to continually improving value for the rent and service charges you pay. We aim to manage our services to you efficiently and effectively by:

  • minimising the time homes are empty
  • managing arrears effectively
  • controlling costs
  • getting value out of contracts
  • increasing the quality of our services at minimum extra cost to you

Read more about our Value for Money statement.

We value your feedback so please contact us to let us know what you think. Are we giving you value for money? What can we do better?

Our New Tenants

In the last quarter we housed 93 new households. There were 6 mutual exchanges agreed.

Our average time for getting a property ready for a new tenant was 84.2 days. This gives us time to:

  • inspect the property
  • carry out repairs
  • get gas and electric checks
  • produce an Energy Performance Certificate
  • find a new tenant for the property

We are working hard to reduce this turn around time to save on lost rent.

Your Voice Counts

We want to make sure that we are delivering high quality services and the only way we know whether we are getting things right is if you get involved and give us your views.

Our Register of Interested Tenants currently includes 277 members. There are 299 members on our Tenant Panel and 198 members on the Reader Panel. Many have joined more than one panel and we have a total of 460 tenants who are happy to give us their views in formal consultations, by phone or email. Our Reader Panel will be looking at new documents and publications to make sure they are clear and easy to understand.

We value your feedback - it really does make a difference! If you would like to join any or all of our panels, please contact us on 01224 423000, email us at info@langstane-ha.co.uk or visit the Your Voice Counts page for more information.

Information and Consultations

Since April we have not completed any tenant consultations. However, we have completed an online competition to celebrate the Queen's Platinum Jubilee. We asked tenants to nominate their neighbourhood as we are taking part in the Queen's Green Canopy initiative 'Plant a tree for the Jubilee'. Pennan Way, Ellon was the winner. Congratulations Ellon and thank you to everyone who took part. Planting will take place later this year.

There are currently two publications, which are available below. The next publication will be our Summer Newsletter 2022 published in July.

NETRALT update

The NETRALT group continues to meet virtually with steady numbers of tenants, residents and landlords attending.

Complaints and Significant Performance Failures

Complaints

Anyone can make a complaint to us, including the representative of someone who is dissatisfied with our service. We will need to have your permission to speak with anyone wishing to complain on your behalf.

You can complain in person at any of our offices, by phone, in writing, email or by completing a feedback form.

If you are not satisfied with our decision or the way we have dealt with your complaint, you can ask the Scottish Public Services Ombudsman (SPSO) to look at it. If you would like to find out more, please visit our feedback page.

Significant Performance Failures

A performance failure occurs when we fail to do something or take an action that puts tenants' interests at risk. Performance failures normally relate to legal requirements or commitments and will affect many or all of our tenants. For instance, it would be a significant performance failure if we did not consult you about the proposed rent increase.

If you spot a failure you should raise the issue with us. If we do not fix the failure within a reasonable time, you can report the failure to the Scottish Housing Regulator. For information on how to report a failure, please see the Complaints and Significant Performance Failures leaflet in the downloads menu.

The simplest way to report a significant performance failure is to complete the form on the Scottish Housing Regulator's website.

View the details of our performance on Repairs, Your Neighbourhood and Service Complaints between April to June 2022.