The Langstane Group has its own complaints policy. However, as a Housing Support Project registered with the Care Inspectorate it is important that the Langstane Housing Support Service has its own Complaints Policy tailored to the service users.
|Langstane Housing Support Service Complaints Policy||278KB|
Each service user will be given a copy of the complaints policy. All service users will also be issued with a copy of the Health and Social Care Standards. These standards outline how a service user should be treated by the service. The standards include information on how a service user can ensure their voice is heard and guidance on how to make a complaint. Standard 4 of the Health and Social Care Standards requires that service users know how, and can be helped, to make a complaint to both the housing support service and the Care Inspectorate.
If a service user has a complaint this will be discussed with them and acted on without negative consequences. It is also important that service users are aware that complaints can be made in a number of formats, and that the service user making the complaint can chose to do so anonymously if they so wish.